Optimize the Guest Experience and Maximize Revenue
Hospitality
Master operations, crowd flow, and revenue programming with real-time, actionable data
Walkbase allows the entire hospitality industry, across amusement parks, cruises, resorts & hotels, sports venues, and entertainment complexes, to better understand guest movement and behavior to enhance the experience and maximize revenue. Advanced, privacy-friendly sensors capture real-time location and behavioral data to measure occupancy and guest flow, analyze pathing and dwell times, identify bottlenecks to prevent crowding, and define guest segments and patterns.
Guests can also benefit from personalized, on-the-spot offers and time-saving service, such as reduced wait times at rides or check-in desks, and timely communications pushed directly to their devices for added convenience.
Understand Every Guest’s Journey in Real Time: Key Benefits for Hospitality
Track guest dwell time and movement across key spaces: Proactively manage guest flow and eliminate bottlenecks at high-traffic zones (e.g., check-in, dining halls, ride exits). Reduce average wait times and improve overall flow, especially during peak service hours.
Staff smarter, design better, and serve faster: Achieve 99%+ accurate, real-time occupancy counts for all public spaces. This is critical for meeting regulatory safety thresholds and providing faster, data-backed responses during crowd control instances.
Measure the Impact of On-Site Media and Experiences: Quantify the effectiveness of all activities and promotions. See how many guests visited a venue due to an advertisement and optimize timing, location, and staffing for future events.
Create Privacy-Safe, Personalized Hospitality Experiences: Match real-time venue behavior to loyalty or booking data (in a privacy-friendly manner) to deliver personalized, on-the-spot offers, maximizing conversion rates for retail and food & beverage.
Optimize Every Moment — From Check-In to Checkout: Use dwell time and traffic data to inform placement and staffing levels for high-value areas like specialty dining, retail shops, and excursion/activity desks.
The Connected Hospitality Journey
The operational complexity of a modern hospitality portfolio demands more than assumptions. It requires precise data. Walkbase provides a secure platform that uses privacy-friendly sensor technology to gather real-time data on guest pathing, dwell time, and venue interactions across the entire property. We turn raw behavioral data into the powerful, actionable insights your operations and commercial teams need.